{"id":106454,"date":"2021-09-26T17:22:16","date_gmt":"2021-09-26T15:22:16","guid":{"rendered":"https:\/\/smartmarket.be\/service-delivery\/"},"modified":"2023-11-23T12:11:08","modified_gmt":"2023-11-23T11:11:08","slug":"service-delivery","status":"publish","type":"page","link":"https:\/\/smartmarket.be\/en\/service-delivery\/","title":{"rendered":"Service & Delivery"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"delivery\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum order amount?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Minimum order amount is \u20ac50. We are doing our best to reduce this amount in the future and keep our delivery service level high.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have forgotten to buy an item! Can I quickly add it to my basket?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In case you have forgotten items, you can contact us via chat, email or phone and we will add it to your order in case your basket is not yet collected by your personal shopper.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill vegetables and fruits be of good quality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In the store, your order is collected by a personal shopper. In case a product in the store ran out of stock or the whole batch has poor quality, your personal shopper will call you, explain the situation and offer replacement options.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat packages do you use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The orders are packaged in carton boxes, thermal bags and containers.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will frozen goods be transported?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Frozen goods are delivered in thermal bags and containers.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow and when is payment processed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Payment is done electronically upon confirmation of your order at checkout page. You have options to pay with Bancontact (Stripe), credit card or paypal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm not happy with some products inside my basket.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In case you are not happy with one of the products, please contact us via email, chat or phone and we’ll arrange refund or propose other alternatives. You will pay only for the basket you are happy with.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order a large quantity of 1 product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can place such an order, but please contact us beforehand to check if we have that quantity of product in stock. The same applies to heavy products like multiple packs of water. Abusive orders may not be accepted, however, we will do our best to deliver as much as possible \ud83d\ude42<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is a service fee at checkout and how much is it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The service fees primarily cover the cost of your personal shopper and help us provide on-demand customer assistance. The service fees are \u20ac7.50 and do not depend on the total of your basket.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat will I be charged at checkout?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The total amount due will be the price of your basket, plus delivery fees of \u20ac9.50, and service fees of \u20ac7.50.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are delivery days?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We deliver 5 days a week, from Monday to Friday. We also aim for Saturday and Sunday deliveries in the future.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat time will you deliver?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We currently have 3 time slots for delivery.<\/p>\n

During payment, you can choose your delivery day and time slot. If you are unable to select the desired time slot, it means that we have already reached the maximum number of orders for that time slot and cannot accept more at the moment.<\/p>\n

20:00 – 21:00: for orders received before 16:00<\/p>\n

20:00 – 22:00: for orders received before 17:00<\/p>\n

20:00 – 23:00: for orders received before 18:00<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you deliver?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Currently, delivery takes place in the following regions:<\/p>\n

Aalst, Gijzegem, Hofstade, Baardegem, Herdersem, Meldert, Moorsel, Erembodegem, Nieuwerkerken (postcodes 9300, 9308, 9310, 9320).<\/p>\n

We are working hard to expand our delivery area and reduce delivery costs.<\/p>\n

See delivery area below.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I reschedule delivery date and time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In such cases, please contact us via chat, email, or phone, and we will modify your delivery.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much is delivery fee? (see below delivery area)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The delivery fee is \u20ac9.50, regardless of the size of the order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat delivery service are you using?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide delivery through our own courier service equipped with eco-friendly electric bikes for short distances and cars for longer distances, modern equipment, protective helmets, antiseptics, gloves, and masks.<\/p>\n

Pickup, packaging, and delivery services may be handled by third parties, including retail staff, independent contractors, and third-party logistics providers.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you respect COVID19 measures?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our delivery team uses antiseptics, gloves, and masks. Our couriers undergo daily temperature checks. At your door, we adhere to social distancing.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Delivery slots: Monday to Friday (excluding holidays)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We currently have 3 time slots for delivery.<\/p>\n

During payment, you can choose your delivery day and time slot. If you are unable to select the desired time slot, it means that we have already reached the maximum number of orders for that time slot and cannot accept more at the moment.<\/p>\n

20:00 – 21:00: for orders received before 16:00<\/p>\n

20:00 – 22:00: for orders received before 17:00<\/p>\n

20:00 – 23:00: for orders received before 18:00<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Delivery Area<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n
  1. Aalst (9300, 9308, 9310, 9320)<\/span><\/strong>\n
      \n
    • Aalst<\/span><\/li>\n
    • Gijzegem<\/span><\/li>\n
    • Hofstade<\/span><\/li>\n
    • Baardegem<\/span><\/li>\n
    • Herdersem<\/span><\/li>\n
    • Meldert<\/span><\/li>\n
    • Moorsel<\/span><\/li>\n
    • Erembodegem<\/span><\/li>\n
    • Nieuwerkerken<\/span><\/li>\n<\/ul>\n<\/li>\n
    • Binnenkort in:<\/strong><\/span>\n
        \n
      • Gent<\/span><\/li>\n
      • Sint-Niklaas<\/span><\/li>\n
      • Mechelen<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
        \n\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Service Is there a minimum order amount? Minimum order amount is \u20ac50. We are doing our best to reduce this<\/p>\n","protected":false},"author":1,"featured_media":205991,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-106454","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSmartmarket - Same day grocery delivery service in Belgium!<\/title>\n<meta name=\"description\" content=\"Get your groceries delivered to your home easily with our online supermarket Smartmarket! 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